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Warranty Terms & Conditions

Standard Warranty Terms and Conditions

This warranty applies to all Fleet Things products. Your acceptance of products purchased from Fleet Things constitutes acceptance of Fleet Thing’s standard warranty terms and conditions, which are described below.

Warranty Terms

Fleet Things, LLC. ("Fleet Things") warrants that for a period of one (1) year following shipment date, the Fleet Things products you have purchased (the "Fleet Things Products") will (a) perform in accordance with published specifications, and (b) will be free from defects in materials or workmanship. In the event a Fleet Things Product does not meet this warranty, subject to the conditions set forth in these terms and conditions, Fleet Thing's sole obligation will be, at its election, to repair or replace the Fleet Things Product in question or to refund the purchase price.

FLEET THINGS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. IN NO EVENT WILL FLEET THINGS BE LIABLE FOR PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR AN AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE DEFECTIVE FLEET THINGS PRODUCT OR PRODUCTS.

This warranty will not apply to any Fleet Things Products that have been (a) damaged by lightning, water, or power surges, (b) neglected, altered, abused, or used for a purpose other than the purpose for they were provided, (c) repaired by you or any other party without Fleet Thing's prior written authorization, (d) used in conjunction with a third party product or products not approved in advance by Fleet Things, or (e) otherwise used in a manner inconsistent with any instructions provided by Fleet Things.

In the event that Fleet Things repairs or replaces a defective Fleet Things Product under warranty, the repaired or replaced product will be covered through the end of the original warranty period, but no repair or replacement will extend the warranty term past the one (1) year anniversary of the shipment date of the original Fleet Things Product.

This warranty contains the entire agreement of you and Fleet Things with respect to any warranty matters, and supersedes any and all other written or oral statements, representations or agreements relating to the subject matter of this warranty, except that (if applicable) the terms and conditions of any other warranty or service agreement between you and Fleet Things that explicitly supplements or incorporates, and does not replace or modify, the terms and conditions of this warranty will also apply to the Fleet Things Products you have purchased. To the extent any other warranty or service agreement between you and Fleet Things expressly replaces or modifies the terms and conditions of this warranty, such replaced or modified terms shall not apply unless accepted by you (or your distributor, if applicable) and Fleet Things in a signed writing (e.g., the Extended Warranty Services Agreement). You should note that if you are interested in obtaining either an extended warranty or an extended warranty with overnight replacement service, you must notify Fleet Things of the same and execute an agreement specified by Fleet Things within 30 days of your purchase of the Fleet Things Products for which you are seeking coverage. If you purchased the Fleet Things Products from a party other than Fleet Things, Fleet Things reserves the right to require proof of purchase to verify the timeliness of your request.

Any and all disputes arising out of or relating to the purchase or use of Fleet Things Products, including any warranty claims, will be governed by the laws of the State of Florida without regards to conflicts of laws principles. Any action arising out of or relating to the Fleet Things Products must be brought only in the Federal and State Courts located in Dade County, Florida, and by accepting the Fleet Things Products, you hereby consent to the personal jurisdiction of such courts and agree not to raise any argument of lack of personal jurisdiction or inconvenient forum or otherwise attempt to transfer such action from, or dispute the jurisdiction of, such courts. YOU HEREBY WAIVE THE RIGHT TO A JURY TRIAL.

Return Procedures

You are required to arrange for and pay the shipping charges to return any defective Fleet Things Products to Fleet Things. Fleet Things will use commercially reasonable efforts to repair the defective Fleet Things Products within fifteen (15) business days. Fleet Things will arrange for and pay ground shipping charges for all products replaced or returned to you within the United States. Any other shipping charges are your responsibility. Fleet Things does not offer on-site service to repair any defective Fleet Things Products or to resolve any problems relating to the installation of repaired or replacement products. Fleet Things will, however, provide on-line support and troubleshooting. Fleet Thing's technical support can be reached via email at support@fleetthings.com.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Miami, Florida Warehouse.

A Returned Materials Authorization (RMA) is required to return goods. Return shipping charges (ground) will be paid by Fleet Things to destinations in U.S. and Canada.

Please include, inside the RMA number, shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank.

Out-of-warranty repairs will be charged according to the Schedule of Fees, which may be obtained by emailing support@fleetthings.com.

Extended Warranty Service Plans are available for selected products. Please contact our sales department at sales@fleetthings.com for details on rates and coverage.

Questions regarding technical matters, product configuration, verification that the product is defective, etc., should be directed to our Service department. For faster service, we suggest you email support@fleetthings.com and/or online chat on our website. Technical support is available Monday-Friday, 8:00 AM to 6:00 PM Eastern Time. 

Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Service department at support@fleetthings.com

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers
(Outside U.S.A. and Canada)

Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Fleet Things product. You may also contact any Fleet Things Sales Office for information about the nearest distributor or other repair service for your Fleet Things product.

In the event that factory service is required, products may be shipped, freight prepaid to our Miami, Florida facilty. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused.

Please include, the RMA number inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Service department at support@fleetthings.com.  

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their Fleet Things International sales representative for information about the repair of Fleet Things product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Service department at support@fleetthings.com

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.